Interviews | October 20, 2020
Top Trade Printer Deep Dive: #5 BCT
BCT landed at No. 5 in this year’s Top Trade Printer survey, up from last year’s ranking at No. 7. As shared in the August issue of PS Magazine, one of the company’s goals this year is to “bounce back stronger than ever,” and part of that includes providing a safe work environment for their employees in the midst of a global pandemic.
We spoke with Alan Boisvert, vice president of operations at BCT, to learn more about the work-from-home structure they implemented, lessons learns and what’s on the horizon for the coming year.
As shared in our Top Trade Printer coverage, BCT established a work-from home structure for all employees that ensured client service remained consistent. What did that structure look like, and what shifts took place to achieve a smooth transition?
In our corporate environment, all employees were able to work from home while having access to email and our VOIP phone system. One or two employees would go to the office twice a week to collect any mail and process payments. In our production locations, many prepress employees were able to work from home using remote control software to connect to their workstation at the production location. In the production areas that required staff to be present, staggering of shifts, along with masks and social distancing, were used to keep our employees safe.
What were some lessons learned during this period, and are there any changes that you’ll carry forward into the future?
I think when things like this happen you must stay positive and share that sentiment with your staff, customers and vendors. Knowing that our industry traditionally can and will bounce back from a recession, or this pandemic, helps you to keep that positive spirit.
What new goals do you have for the coming year?
We will continue to look at new product offerings, along with expanding technology, to meet the needs of our customers as we all move toward a new normal.
Any other thoughts or reflections on how your company has progressed during this time?
I believe this period of time has allowed us to take a good look at our business as it was and what changes might be needed to continue to take it to the next level. This includes a review of all employee positions and many daily processes to be sure we are running as efficiently as possible, ensuring we have a strong foundation to build on as we move into the future.
Be sure to flip through the full 2020 Top Trade Printers feature in the August issue of PS Magazine, in mailboxes or available online in the PS Magazine Library.
Trade Printer COVID-19 Company Culture Top Trade Printer Survey